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Americas > United States of America > California > Useful Info
Submitted on Sep 08, 2021 Useful Info

How to reach someone at Marriott

Do you want to talk to someone at Marriott? Does Marriott have customer services? Does Marriott provide direct customer support in case the customer is facing any issues? Are you facing such a type of question, then there is nothing to worry about. Here is the solution for you to these questions if you are facing them.

Marriott is known as an American multinational company which operates and licenses lodging that usually includes hotel, residential, or maybe timeshare property. Often, the customer may feel difficulty booking the services provided by Marriott or any other issue that creates the need to talk to customer services of Marriott. So for this need, Marriott provides various modes that will connect the customer to Marriott customer care executives. Below mentioned are some of the modes that will facilitate the customer with the same.

Modes to talk to someone at Marriott

  • Via phone- Marriott provides the phone number option to its customer so that the customer, in case of any problem directly, can the Marriott using the phone number. Below are the steps that will help the customer is talking to someone at Marriott.
  1. Open the official website of Marriott using any reliable web browser.
  2. On the current web page, the customer needs to find the support option or help and support option probably available at the end of a web page in the support section.
  3. Now tap on the help and support option, and then the contact us option will appear.
  4. Then the customer needs to tap on the contact us option, and the phone number will appear on the screen.
  5. Now the customer needs to take the number and dial the number and follow the IVR steps related to the issue that the customer is facing.
  6. Then, the appropriate level of customer care executive will assist the customer with their problems and provide the best possible solution.

· Via live chat- Marriott provides the option of live chat. Customers who are uncomfortable talking to the customer care through phone number can go for live chat option as in today’s time it is seen that chatting is the most preferred option the customer. So many customers want to connect to Marriott through live chat, but they don’t know how to use that option. So here are the steps for the customers.

  1. Open the official website of Marriott using any reliable web browser.
  2. The live chat option is presented at the end of the web page on the present web page or home page.
  3. Now the customer needs to tap on that option and write for the issue they are facing, and then the bot will appear to choose the IVR steps.
  4. Suppose the online assistant is present on the live desk. In that case, the online assistant or the customer care executive will help the customer with the issues they are facing and provide the best possible solution to the problem.
  5. If the online assistant is not present, then the automated bot will send the customer's message to the customer care executive, and they will contact the customer as soon as possible after receiving the message.

Above mentioned ways will help the customer talk to the Marriott and get customer support when they are facing any issue, and they get the answer to their question how to talk to someone at Marriott . The customer can also go for the email or social media option to contact Marriott customer care.