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Lela Mkiza
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Africa > Kenya > Nairobi City > Useful Info
Submitted on Sep 27, 2020 Useful Info

Mpesa Services You Need to Know

Mpesa is a mobile phone-based money transfer service established by Safaricom in conjunction with Vodafone.

Mpesa Services

Mpesa allows its users to-

1. Send money to another Mpesa account.

  • You only need the recipient's number.

2. Buy airtime for your Safaricom number or another Safaricom number.

3. Access Loans and Savings.

  • From KCB Mpesa or Mshwari.

4. Purchase goods and services through Lipa na Mpesa.

  • Enter the till number, amount you wish to spend and your pin to pay for any goods and services.

5. Depositing Money Into Your Mpesa Account.

  1. Visit any Mpesa agent.
  2. Tell the Mpesa agent you'd like to deposit cash into your account or someone's else account if they are within a 15 km radius.
  3. Provide your Safaricom number, your national ID number and the amount you wish to deposit.
  4. Using their phone, the Mpesa agent will deposit the cash directly into your account and record the transaction.
  5. Retrieve your ID and sign to confirm the transaction.

6. Withdrawing Cash From Your Mpesa Account

  1. Go to Safaricom menu.
  2. Click on the Mpesa toolkit display text.
  3. Click on the Withdraw Cash option.
  4. Click on agent ( easily available) then fill the agent number in the space provided.
  5. Enter the amount, and your Mpesa Pin.
  6. Confirm your transaction and sign.

7. Pay Bills Using Lipa na Mpesa

Use this option to pay the following bills-

1. Lipa Kodi

  • The housing agencies, landlords, real estates agencies have their own pay bill and account numbers.
  • Duly fill them and pay your rent in the comfort of your home.

2. Lipa Karo

  • This service enables you to pay your fees through the School's KCB, PayPal account numbers or their Pay Bill number.
  • The account number is usually the child's registration number.

3. Changa na Mpesa

  • It's a temporary pay bill number used to raise funds e.g fundraising a medical bill or a wedding.

4. Purchasing airtime for other lines.

5. Government services.

6. Buying tokens from KPLC.